Hubert Joly
The Diplomat
People, composure and the difficult conversation held well.
Hubert Joly reads as The Diplomat because his Best Buy turnaround was constructed on trust, not command. His phrase unleashing human magic is a precise description of method: diagnose what suppresses people, then remove it, rather than impose strategy from above. Now teaching at Harvard Business School, he deliberately reordered corporate priorities to place human flourishing before financial outcomes, and his public willingness to acknowledge personal struggle deepens the credibility of that approach.
“The purpose of the company is not to make money, it's an outcome. You have three imperatives: the people imperative, the business imperative, and then the financial imperative. Finance is an outcome.”
“We unleashed human magic. We had under than her thousand people plus — I think the spring in their steps, connecting what drives them in life with their job and doing magical things for customers.”
“The quest for perfection can be very dangerous. You have to be kind with yourself and others, open up and share what you're struggling with, understand what they're struggling with, and help each other out.”
Masters in Business: “Hubert Joly on the Heart of Business (Podcast)”
LISTEN AT THE SOURCE ↗THE RECORD IS CHECKABLE