Bill McDermott
The Catalyst
Ideas with a spark, energy, range and the ability to start things.
Bill McDermott is The Catalyst because his leadership identity rests on making large organisations believe transformation is both possible and urgent. At SAP he reversed a cultural drift toward complacency and repositioned the company around cloud. At ServiceNow he arrived with a vision of AI-powered enterprise workflows and set about converting sceptics into believers. His persuasive force is not performance, it is the engine that moves institutions.
“I saw the future and where it was going. I knew what Service Now was, and I knew what it could do, and I knew with my background I was a pretty good cultural fit to scale it.”
“We have to invent the future we want. We can't wait for somebody else to do it and try to copy them. It's already too late. So constantly trying to see around those corners.”
“AI is going to be the iPhone moment. When the consumer begins using AI, they're going to expect business leaders to bring AI in to make their world better in the office environment.”
The David Rubenstein Show: “Bill McDermott”
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